PROCESS REQUESTS RECEIVED WHICH RELATE TO THE WORKFLOWS (PRODUCT,
APPLICATION, SPAM, APPEALS) AND ASSESS THEM IN ACCORDANCE WITH THE
POLICY COMPLIANCE GUIDELINES AND TAKE ACTION TO APPLY THE APPROPRIATE
POLICY WITH HIGH QUALITY, SPEED, EMOTIONAL INTELLIGENCE AND ACCURACY.
WILL REVIEW APPS, 3RD PARTY APPS AGAINST PLATFORM GUIDELINES,
IMPLEMENT POLICIES ON NON-COMPLIANT APPS, AND EVALUATE APPEALS FROM
DEVELOPERS. INVESTIGATE, REVIEW AND RESOLVE ISSUES THAT ARE IDENTIFIED
THROUGH SUCH AS REQUESTS FOR APP REVIEWS, 3RD PARTY APP REVIEWS, PAGES
REVIEWS, APPEALS, ACTING ON SPAM CONTENT AND REPORTS OF POTENTIALLY
ABUSIVE CONTENT WITHIN AGREED TURNAROUND TIMES AND STANDARDS OF
QUALITY PROVIDE INSIGHTS TO PARTNERS TO IMPROVE DEVELOPER OPERATIONS
POLICY COMPLIANCE GUIDELINES GOOD SOCIAL SKILLS, VERBAL AND WRITTEN
COMMUNICATION SKILLS AND MOST IMPORTANTLY, APPRECIATION ACTIVE USER OF
INTERNET, VARIOUS APPLICATIONS, 3RD APPLICATIONS ON SOCIAL MEDIA
PLATFORM. MUST HAVE EMAIL ACCOUNT, FACEBOOK AND INSTAGRAM ACCOUNTS
GOOD ATTENTION TO DETAIL, WORK ETHIC, HIGH INTEGRITY WITH THE ABILITY
TO WORK WELL BOTH INDEPENDENTLY AND WITHIN THE CONTEXT OF A LARGER
TEAM ENVIRONMENT. MUST BE ABLE TO WORK ON A FLEXIBLE SCHEDULE,
ROTATIONAL SHIFTS EFFECTIVE PROBING & ROOT CAUSE ANALYSIS SKILLS
PROBLEM SOLVING SKILLS WITH CUSTOMER CENTRIC APPROACH FLUENCY IN
WRITTEN AND COMMUNICATION SKILLS IS CRUCIAL FOR THE LANGUAGE THE
CANDIDATE IS HIRED FOR INTELLECTUALLY CURIOUS, AGILE AND CREATIVE
INDIVIDUAL COMFORTABLE OPERATING IN A FAST-PACED, DYNAMIC ENVIRONMENT
PROMOTE A POSITIVE AND BROAD WORK ATMOSPHERE SHOULD BE WELL VERSED
WITH APPS & THEIR FUNCTIONALITIES APP REVIEWS, TESTING & BUILDING TEST
CASES IS AN ADDED RESPONSIBILITY. WHAT CAN WE OFFER? ATTRACTIVE
SALARY; STABLE JOB OFFERS - EMPLOYMENT CONTRACT; WORK IN A
MULTICULTURAL ENVIRONMENT; VARIOUS TRAININGS (INITIATING, SOFT
SKILLS); POSSIBILITY OF DEVELOPMENT; BENEFITS (LIFE ASSURANCE,
EMPLOYEE ASSISTANCE PROGRAM, HEALTH INSURANCE, LONG TERM DISABILITY
INSURANCE, TAXI REIMBURSEMENT FOR THE LATE SHIFT)
QUALIFICATIONSMINIMUM QUALIFICATIONS VERY GOOD KNOWLEDGE OF ENGLISH
WORK EXPERIENCE IN A SIMILAR ROLE WILL BE A PLUS. PREVIOUS EXPERIENCE
IN A CUSTOMER SERVICE, PRODUCT/APPLICATION SUPPORT & TESTING,
APPLICATION REVIEWS, 3RD PARTY APPLICATION REVIEWS UNDER DEVOPS
ENVIRONMENT IS PREFERABLE. FLEXIBILITY TO TACKLE MULTIPLE TASKS,
PROBLEM SOLVING/CRITICAL THINKING SKILLS RESPOND TO CUSTOMER INQUIRIES
AND PROBLEM CUSTOMER CONCERNS PROVIDE EMAIL & CHAT SUPPORT TO
TROUBLESHOOT AND RESOLVE ISSUES WITH CLIENT & 3RD PART APP SUPPORT &
TESTING. MAINTAIN A THOROUGH UNDERSTANDING OF CLIENT PROCESS AND
DEVELOPER OPERATIONS POLICY COMPLIANCE GUIDELINES PROVIDE SERVICE
EXCELLENCE TO ALL OUR CUSTOMERS, USERS OF PRODUCT & PLATFORM
DEMONSTRATE INNOVATION AND INTUITION IN IDENTIFYING AREAS REQUIRING
OPERATIONAL ADAPTATION AND/OR IMPROVEMENT TEAMWORK AND SHOULD HAVE
COLLABORATIVE APPROACH ACROSS **APPLY ON THE WEBSITE**-DEGREE
(DRS/PEERS/SUPERIORS) MANAGEMENT EXPERIENCE LEADS BY EXAMPLE WITH HIGH
ON VALUES, ETHICS AND INTEGRITY ENCOURAGED QUALIFICATIONS ANY GRADUATE
(PG AN ADDED ADVANTAGE) OR HIGH SCHOOL DIPLOMA (COMPUTER SCIENCE,
INFORMATION TECHNOLOGY) OR EQUIVALENT DEGREERESPONSIBILITIES
PROCESS REQUESTS RECEIVED WHICH RELATE TO THE WORKFLOWS (PRODUCT,
APPLICATION, SPAM, APPEALS) AND ASSESS THEM IN ACCORDANCE WITH THE
POLICY COMPLIANCE GUIDELINES AND TAKE ACTION TO APPLY THE APPROPRIATE
POLICY WITH HIGH QUALITY, SPEED, EMOTIONAL INTELLIGENCE AND ACCURACY.
WILL REVIEW APPS, 3RD PARTY APPS AGAINST PLATFORM GUIDELINES,
IMPLEMENT POLICIES ON NON-COMPLIANT APPS, AND EVALUATE APPEALS FROM
DEVELOPERS. INVESTIGATE, REVIEW AND RESOLVE ISSUES THAT ARE IDENTIFIED
THROUGH SUCH AS REQUESTS FOR APP REVIEWS, 3RD PARTY APP REVIEWS, PAGES
REVIEWS, APPEALS, ACTING ON SPAM CONTENT AND REPORTS OF POTENTIALLY
ABUSIVE CONTENT WITHIN AGREED TURNAROUND TIMES AND STANDARDS OF
QUALITY PROVIDE INSIGHTS TO PARTNERS TO IMPROVE DEVELOPER OPERATIONS
POLICY COMPLIANCE GUIDELINES GOOD SOCIAL SKILLS, VERBAL AND WRITTEN
COMMUNICATION SKILLS AND MOST IMPORTANTLY, APPRECIATION ACTIVE USER OF
INTERNET, VARIOUS APPLICATIONS, 3RD APPLICATIONS ON SOCIAL MEDIA
PLATFORM. MUST HAVE EMAIL ACCOUNT, FACEBOOK AND INSTAGRAM ACCOUNTS
GOOD ATTENTION TO DETAIL, WORK ETHIC, HIGH INTEGRITY WITH THE ABILITY
TO WORK WELL BOTH INDEPENDENTLY AND WITHIN THE CONTEXT OF A LARGER
TEAM ENVIRONMENT. MUST BE ABLE TO WORK ON A FLEXIBLE SCHEDULE,
ROTATIONAL SHIFTS EFFECTIVE PROBING & ROOT CAUSE ANALYSIS SKILLS
PROBLEM SOLVING SKILLS WITH CUSTOMER CENTRIC APPROACH FLUENCY IN
WRITTEN AND COMMUNICATION SKILLS IS CRUCIAL FOR THE LANGUAGE THE
CANDIDATE IS HIRED FOR INTELLECTUALLY CURIOUS, AGILE AND CREATIVE
INDIVIDUAL COMFORTABLE OPERATING IN A FAST-PACED, DYNAMIC ENVIRONMENT
PROMOTE A POSITIVE AND BROAD WORK ATMOSPHERE SHOULD BE WELL VERSED
WITH APPS & THEIR FUNCTIONALITIES APP REVIEWS, TESTING & BUILDING TEST
CASES IS AN ADDED RESPONSIBILITY. WHAT CAN WE OFFER? ATTRACTIVE
SALARY; STABLE JOB OFFERS - EMPLOYMENT CONTRACT; WORK IN A
MULTICULTURAL ENVIRONMENT; VARIOUS TRAININGS (INITIATING, SOFT
SKILLS); POSSIBILITY OF DEVELOPMENT; BENEFITS (LIFE ASSURANCE,
EMPLOYEE ASSISTANCE PROGRAM, HEALTH INSURANCE, LONG TERM DISABILITY
INSURANCE, TAXI REIMBURSEMENT FOR THE LATE SHIFT)
QUALIFICATIONSMINIMUM QUALIFICATIONS VERY GOOD KNOWLEDGE OF ENGLISH
WORK EXPERIENCE IN A SIMILAR ROLE WILL BE A PLUS. PREVIOUS EXPERIENCE
IN A CUSTOMER SERVICE, PRODUCT/APPLICATION SUPPORT & TESTING,
APPLICATION REVIEWS, 3RD PARTY APPLICATION REVIEWS UNDER DEVOPS
ENVIRONMENT IS PREFERABLE. FLEXIBILITY TO TACKLE MULTIPLE TASKS,
PROBLEM SOLVING/CRITICAL THINKING SKILLS RESPOND TO CUSTOMER INQUIRIES
AND PROBLEM CUSTOMER CONCERNS PROVIDE EMAIL & CHAT SUPPORT TO
TROUBLESHOOT AND RESOLVE ISSUES WITH CLIENT & 3RD PART APP SUPPORT &
TESTING. MAINTAIN A THOROUGH UNDERSTANDING OF CLIENT PROCESS AND
DEVELOPER OPERATIONS POLICY COMPLIANCE GUIDELINES PROVIDE SERVICE
EXCELLENCE TO ALL OUR CUSTOMERS, USERS OF PRODUCT & PLATFORM
DEMONSTRATE INNOVATION AND INTUITION IN IDENTIFYING AREAS REQUIRING
OPERATIONAL ADAPTATION AND/OR IMPROVEMENT TEAMWORK AND SHOULD HAVE
COLLABORATIVE APPROACH ACROSS **APPLY ON THE WEBSITE**-DEGREE
(DRS/PEERS/SUPERIORS) MANAGEMENT EXPERIENCE LEADS BY EXAMPLE WITH HIGH
ON VALUES, ETHICS AND INTEGRITY ENCOURAGED QUALIFICATIONS ANY GRADUATE
(PG AN ADDED ADVANTAGE) OR HIGH SCHOOL DIPLOMA (COMPUTER SCIENCE,
INFORMATION TECHNOLOGY) OR EQUIVALENT DEGREE
We need : English (Good)
Type: Permanent
Payment:
Category: Others
